Politique de remboursement

Cancellation terms

Right to cancel
You have the right to cancel this contract within 10 days without giving any reason.
The cancellation period will expire after 10 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise your right to cancel , you must inform us 
Mountain Sports 
Broekestraat 44
9667 Horebeke 


of your decision to cancel the contract by a clear statement (e.g. our letter sent by post, phone or e-mail).

You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired: sample revocation form

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you.
-the costs of delivery (If the goods were already delivered)
-The cancelation fee of 7,5€ 

without undue delay and not later than 14 days after the day we receive back from you any goods supplied.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Should the delivery of the ordered goods from us to you be free of charge due to the threshold of your order, the following applies: Where you exercise your legal right to cancel only for a part of your goods leading to the situation where the goods remaining with you would not reach the threshold for free delivery, you will have to bear the cost of sending the goods to you up to the amount which would have occurred if you had ordered only the goods that are then remaining with you. The same applies, if the delivery of goods from us to you was free of cost due to the fact that it included an articled which was marked as “free delivery” and you exercised your legal right to cancel only for parts of the order including the article marked as “free delivery”.

For goods that can normally be returned by post: We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back goods that can normally be returned by post or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

The right to cancel ceases to be available for contracts for the supply of sealed audio or sealed video recordings or sealed computer, if the goods become unsealed after delivery as well as for contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.


Model cancellation form
(If you want to cancel the contract, please fill out the form below and send it back to us)

–I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*]
–Ordered on [*] / re-ceived on [*]
–Name of consumer(s) 
–Address of consumer(s) 
–Signature of consumer(s) (only if this for is notified on paper)

[*] Delete as appropriate